RENTAL POLICIES

RESERVATIONS

Our online reservation process is easy, and can be used to make reservations up to 24 hours prior to your event. We accept all types of credit and debit cards, as well as cash or check. You will receive an emailed receipt and confirmation.

 

BAD WEATHER CANCELLATION/REFUND POLICY

In most cases, we can deliver rain or shine. If the weather conditions are unfavorable, you have the option to reschedule your event prior to delivery. Any payment(s) you have made will transfer over to the rescheduled date, or be held as a "rain check" towards a future rental good for one year. If you choose to cancel your event without rescheduling, you can receive a refund of any payments you have made.

 

Once we start setting up, there are no refunds for any reason, even if you are unable to use the equipment due to adverse weather conditions. We reserve the right to refuse delivery if there is a chance that severe weather could cause unsafe conditions or damage our equipment. If that happens, you will receive a full refund.

 

GENERAL CANCELLATION/REFUND POLICY

You may cancel your reservation up to 14 days prior to event date for any reason and receive a full refund of any payments made. If you cancel less than 14 days from the event, you will forfeit the down payment amount unless the equipment can be rented to someone else on that date (this does not apply to bad weather cancellations).

 

RENTAL CONTRACT & LIABILITY RELEASE

All rentals require a signature of our rental contract and liability release.

 

DELIVERY & SETUP

Professional delivery and setup is included in the price of inflatables. However, fees may apply for special setup requirements, specific types of events or setup locations, or delivery outside of our normal delivery area.

 

We reserve the right to assess setup and/or pickup fees after the fact for any situation that requires additional costs. Examples include having to move equipment after it's been set up, customer not present or not prepared for delivery at scheduled time, obstructions to setup area access, leaving water running to a deflated inflatable, failure to follow deflation instructions, etc.

 

SETUP SURFACES

The preferred (and safest) setup surface is grass. We put down an oversized tarp and stake the inflatables down to the ground for safety. We DO NOT set up on dirt, rocks, or sloped ground. We can set up on driveways where it's possible to drive anchoring staked on both sides (slides must follow the slope of the driveway). We can set up indoors in a gymnasium or outside in a parking lot or tennis court. Extra fees may apply if we need to use sandbags for anchoring those types of setups. Some inflatables cannot be properly anchored with sandbags alone - please contact us before making your reservation.

 

NEGLIGENCE & ABUSE

All our equipment is commercial quality and will not be damaged by normal use. However, you are responsible for any theft, damage, or cleaning costs not related to ordinary use or wear and tear, which includes (but is not limited to) cutting or tearing of the vinyl or netting, damage due to overturning, overloading, exceeding rated capacities, improper use, abuse, or using non-approved items such as silly string, confetti, toys, baby oil, food & drink, candy, paint, etc.

 

SILLY STRING

WARNING: Silly String causes permanent damage to inflatables. You should not have silly string at your party if you plan to have an inflatable. Even trace amounts of dry silly string on kid's clothes can cause permanent staining. You will be responsible for any damage caused by silly string which could involve complete replacement of the inflatable!

SAFETY RULES

& OPERATING INSTRUCTIONS

The inflatable must be supervised at all times by a designated operator who is responsible for the safe operation of the inflatable and enforcing the following rules:

 

  • Sort riders by size and weight.

  • No shoes, eyeglasses, belts, jewelry, or any sharp objects.

  • NO USING SILLY STRING OR CONFETTI ON, NEAR, OR IN THE INFLATABLE!!!

  • No food, drinks, candy, gum, animals, toys, trinkets, or other objects.

  • No putting baby oil, soap, or any other substances on the inflatable.

  • No putting water on dry-use inflatables.

  • No climbing on (or bouncing against) the walls, bumpers, roof, or netting.

  • No flips, diving, piling, wrestling, drop kicks, rough play, or bodily contact of any kind.

  • No running or jumping onto or off of the inflatable. No playing on the entrance step.

  • No jumping, diving, or flipping down the slide. No climbing on or running up the slide. Riders must go down feet-first in a seated position, one-at-a-time.

  • Do not slide down until the landing area is clear of other riders.

  • No riders who are under 3 years old, pregnant, physically or mentally impaired, under the influence of drugs or alcohol, or have a medical condition that would prevent participation.

  • No moving or altering the inflatable, the anchoring system, or any of it's accessories.

  • Spectators and waiting riders must stay back at least 3 feet from the inflatable.

 

MAXIUM OCCUPANCY & WEIGHT LIMITS

Unless otherwise posted on the inflatable, maximum occupancy is as follows: Bounce Houses: 10, Slides: 3, Combos: 6, Obstacle Courses: 4. The weight limit is 200 pounds per person.

 

ACCIDENTAL DEFLATION

If the inflatable starts to loose air, instruct the children sit down. For slides, have the children slide down or climb down the ladder if less than half way up. Assist the children in exiting. Some inflatables have emergency exits or detachable roofs.

 

PERIODIC CHECKS

It is important to walk around and check the inflatable every 30 minutes. Make sure the blower motor remains securely attached and operating properly, the blower tube is not kinked, the anchoring straps and stakes are secure, and the GFI outlet remains operational.

 

BAD WEATHER PROCEDURES

It is not safe to operate the inflatable when there is rain, lighting, thunder, or winds in excess 20 MPH. Remove riders and deflate the unit by unplugging the blower and opening all zippers.

PO Box 6543, Galena, IL 61036    

info@otfinflatables.com  |   815-520-4998

© 2019 by Rock Star Creative Designs

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